Return Policy

Returns and Refunds:

• Contact us for a Return Authorization Tag, or one of our Pre-paid Return Authorization Tags to be mailed to you. 
• All products along with shipping documents must be returned to within 60 days from the date on which the order was shipped.
• Restocking fee of 15% of principal sum of products returned, excluding our errors.
• Shipping charges are non-refundable. 
• All products returned within 60 days from the date on which the order was shipped In order to qualify for credit to the account accordingly pursuant to the issuance of a Credit Memorandum. There will be no cash refunds given.
• In the unlikely event that an error was made in the processing or the shipping of an order we will gladly pick-up the items at no charge and reship the proper items or credit your account upon our receipt of the Improper items. Please contact us within 5 business days from your receipt of the order for a Pre-paid Return Authorization Tag. 
• All unexpected returns will not be accepted. All returns will be accepted with our Return Authorization Tags and are subject to our approval based on inspection of the product and its expiration date where applicable. 
• Upon inspection completion of products being returned, Credit will be issued to the card used at the time of purchase. At this time you will be mailed a Credit Memorandum. This can be used toward the original invoice, or if it has already been paid, other purchases. The forgoing requires certain signed documentation to process returns or shipping errors. 

Damaged Deliveries:

• If damage is noticed at the time of delivery, please contact us within 5 business days from the time shipment is received at the numbers listed above.
• 1-855-312-8667, Monday - Friday, 9:00 AM - 5:00 PM CST 
• We will reship replacement products at no charge upon receipt back of damaged goods. Credit will be issued upon our receipt of the damaged goods. The forgoing requires certain signed documentation to process replacement of damaged Items.